Shipping Policy
Table of Contents
1. Order Processing Time
At Zoi Care, we strive to process and ship your orders as quickly as possible to ensure you receive your premium skincare products without delay.
Standard Processing Time: All orders are processed within 2-3 business days after payment confirmation.
Please note:
- Orders placed after 2:00 PM IST may be processed the following business day.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sale events or promotional periods, processing times may be slightly longer due to high order volumes.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Timeframes
After your order is processed and shipped, the delivery timeframe depends on your location within India.
Typical delivery timeframes after shipping:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) | 3-5 business days |
| Tier 2 Cities | 4-6 business days |
| Other Urban Areas | 5-7 business days |
| Remote Areas | 7-10 business days |
Total Time from Order to Delivery: Most customers receive their orders within 7 days from the date of purchase.
3. Shipping Methods & Carriers
We partner with reliable shipping carriers to ensure your Zoi Care products reach you safely and on time.
Our Primary Shipping Partners:
- Delhivery - For most urban and suburban areas
- BlueDart - For express deliveries and premium shipping options
- DTDC - For specific regions
- India Post - For remote locations
The choice of carrier depends on your delivery location and the shipping method selected during checkout. We always choose the most efficient option to ensure timely delivery.
4. Shipping Costs
We offer competitive shipping rates across India, with free shipping available on qualifying orders.
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| Below ₹499 | ₹49 | ₹99 |
| ₹499 - ₹999 | ₹29 | ₹79 |
| ₹1000 and above | FREE | ₹49 |
Free Shipping: All orders above ₹1000 qualify for free standard shipping across India.
Shipping costs are calculated automatically at checkout based on your cart value and delivery location. Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Order Tracking
We provide tracking information for all orders so you can monitor the status of your shipment.
How to Track Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Click on the tracking link in the email or copy the tracking number.
- Visit our Order Tracking page and enter your tracking number.
- Alternatively, you can track your order directly on the carrier's website using the provided tracking number.
If you haven't received a tracking number within 3 business days of placing your order, please contact our customer support team.
6. Delivery Areas
We deliver to almost all pin codes across India. During checkout, you can verify if we deliver to your area by entering your pin code.
Note: Some remote areas may have limited delivery options or longer delivery timeframes.
If your area is not serviceable, you will be notified during the checkout process. In such cases, you may provide an alternative delivery address or contact our customer support for assistance.
7. International Shipping
Currently, Zoi Care primarily focuses on serving customers within India. However, we do offer limited international shipping to select countries.
For international shipping inquiries, please contact our customer support team at support@zoicare.in with the following information:
- Your complete delivery address including country and postal code
- The products you wish to purchase
- Your contact information
Our team will get back to you with shipping options, costs, and estimated delivery timeframes for your location.
Important: International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.
8. Shipping Issues & Delays
While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control, such as:
- Adverse weather conditions
- Natural disasters
- Public holidays
- Carrier service disruptions
- Incorrect or incomplete delivery information
Common Shipping Issues and Solutions:
Delayed Delivery
If your order is taking longer than expected, please check the tracking information first. If the delay exceeds 3 business days beyond the estimated delivery date, contact our customer support team.
Package Damaged During Transit
If you receive a damaged package, please:
- Take photos of the damaged package and products
- Contact our customer support within 24 hours of delivery
- We will arrange for a replacement or refund as appropriate
Package Marked as Delivered But Not Received
If tracking shows your package as delivered but you haven't received it:
- Check with family members or neighbors who might have accepted it
- Check around your delivery location (porch, mailbox, etc.)
- Contact the delivery carrier with your tracking number
- If still not found, contact our customer support within 48 hours
9. Frequently Asked Questions
Yes, you can change your delivery address if your order hasn't been shipped yet. Please contact our customer support team immediately with your order number and the new delivery address. If your order has already been shipped, we may not be able to change the delivery address.
Currently, we do not offer same-day delivery. However, we do offer express shipping options that can deliver your order faster than standard shipping. Express shipping typically takes 2-3 business days after processing for metro cities. This option can be selected during checkout for an additional fee.
If you're not available to receive your package, the delivery carrier will typically make 2-3 delivery attempts. After unsuccessful delivery attempts, the package may be held at the local carrier facility for pickup, or it may be returned to us. You can use the tracking information to coordinate with the carrier for redelivery or pickup options.
Yes, we offer Cash on Delivery (COD) for most pin codes across India. You can select this payment option during checkout if it's available for your delivery address. Please note that there may be a small additional charge for COD orders, and this option may not be available for orders above a certain value or during promotional periods.
We take great care in packaging your skincare products to ensure they arrive in perfect condition. All products are securely wrapped in protective materials and placed in sturdy boxes with appropriate cushioning. For liquid products, we use additional sealing to prevent leakage. Our packaging is designed to protect your products from damage during transit while being environmentally conscious.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:
Email: support@zoicare.in
Phone: +91 9876543210 (Monday to Saturday, 10:00 AM - 6:00 PM IST)
WhatsApp: +91 9876543210
Address: Zoi Care, 123 Main Street, Bangalore, Karnataka 560001, India
Our customer support team is available to assist you with any shipping-related queries or concerns. We typically respond to all inquiries within 24 hours during business days.
